Threading the tape…
Every word.
A written story.
Meet Speeko. Turn speech into text.
A conversation begins with a voice. Speeko transcribes speech into text, giving call-center conversations a written form to read and review.
Follow the conversationThe conversation.
The essentials.
Bring the key points into focus.
Speeko summarizes the conversation so its main points are easier to review. A long exchange becomes a concise account of what was discussed.
To the points that matter.
Many calls.
Shared themes.
Organize what people are calling about.
Issue categorization brings related call topics together. Speeko turns individual conversations into groups of issues that can be viewed and understood.
See the bigger pictureStep back.
See the story.
A broader view of the conversations.
Call-center dashboards bring the information into view. Explore the picture formed by transcripts, summaries, and categorized issues, beyond any single call.
Listen. Summarize. Understand.